01
Quick guides
Step-by-step instructions for everyday Dynamics 365 tasks.
01 / SharePoint / Knowledge Management
Dynamics 365
Knowledge Hub.
One place for users to find guidance, answers and business resources. Independently designed and built from concept to launch preparation.
NEW
01 / The problem
Useful knowledge needs a home.
Dynamics 365 users needed a clear way to find instructions, answers to common questions, system updates and reporting resources. I decided to bring these materials together in one structured SharePoint portal.
02 / My contribution
From idea to implementation.
01
Gathered user feedback
Asked users what they expected from a central knowledge resource and incorporated their suggestions into the solution.
02
Designed the portal
Created the information structure, page layout and navigation to make key resources easier to find.
03
Wrote practical guides
Created step-by-step instructions for common Dynamics 365 tasks and workflows.
04
Built an FAQ from real questions
Used questions raised by users to shape the FAQ around their actual needs, rather than assumptions.
05
Created the visual experience
Developed the portal's visual assets and brought announcements, support information and reporting links together.
PORTAL OVERVIEW
A central place for everything.
The knowledge hub brings together guides, FAQs, announcements and key resources in one place, with a simple and intuitive structure.
03 / What it contains
One portal. Practical resources.
02
FAQ
Answers shaped by questions and feedback from users.
03
Announcements & support
A central place for updates, important information and support resources.
04
Dashboards & reporting
Navigation to relevant Dynamics 365 and Power BI resources.
USER FEEDBACK / REAL EXPERIENCE
What users say.
“
I've been using this tool for so long, but it's only thanks to you that I feel like I've really got to know it properly!
Anonymous user feedback · Dynamics 365
04 / Business objective
Make information easier to find.
The goal is to give users a central source of guidance, support self-service learning and make business knowledge more accessible in everyday work.
The portal was prepared for publication at the time this case study was written. No measured adoption or efficiency results are claimed.
05 / The approach
Less Talk. More Impact.
I gathered feedback, built the structure, created the content and developed the portal myself. The focus was on a useful solution shaped around what users actually needed.